The Cisco 8X5XNBD service is a SMARTnet support contract offering a balance between cost and coverage for enterprise IT environments.
The Cisco 8X5XNBD service is a SMARTnet support contract offering a balance between cost and coverage for enterprise IT environments. Here's a breakdown of what it includes and how it works:
Service Level: 8x5xNBD
Feature
Description
8x5 Support
Cisco Technical Assistance Center (TAC) available 8 hours/day, 5 days/week (typically business hours, Monday–Friday)
NBD Replacement
Next Business Day advance hardware replacement for covered devices
Software Access
Ongoing access to IOS software updates and upgrades
Online Tools
Access to Cisco.com resources, diagnostics, and troubleshooting utilities
Smart Call Home
Proactive diagnostics and alerts (on supported devices)
